PRIVACY POLICY

Effective Date: July 9, 2025

BST Fitness (“we”, “our”, or “us”) is committed to protecting your privacy and the confidentiality of your personal and personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

By visiting or using www.bstfitness.ca, you agree to the terms of this Privacy Policy.

1. Definitions

  • Personal Information: Information about an identifiable individual (e.g., name, email, billing information) governed by PIPEDA.

  • Personal Health Information (PHI): Health-related data that identifies an individual and relates to their physical or mental health, fitness history, or health care services, governed by PHIPA.

2. What Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment and billing information

b. Personal Health Information (PHI)

When necessary to provide services (e.g., fitness assessments or training programs), we may collect:

  • Medical history (e.g., injuries, conditions)

  • Fitness levels or assessments

  • Health goals and progress

  • Emergency contact and health alerts

c. Automatically Collected Data

  • IP address

  • Browser and device type

  • Site usage analytics through cookies or third-party tools (e.g., Google Analytics)

3. How We Use Your Information

We collect and use personal and health information only for legitimate purposes, including:

  • Providing fitness programs, personal training, or related services

  • Customizing services based on health or fitness information (with your consent)

  • Booking appointments, processing payments, and maintaining records

  • Communicating with you (e.g., scheduling, service reminders, marketing—if consented)

  • Meeting legal and regulatory obligations

4. Consent

We will collect, use, or disclose your information only with your informed consent, except where required or permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.

For personal health information, we will obtain express written or verbal consentwhen required under PHIPA.

5. How We Share Your Information

We will not sell, rent, or trade your information.

We may share information with:

  • Authorized staff and contractors who need access to provide services

  • Third-party service providers (e.g., payment processors, scheduling platforms) bound by confidentiality agreements

  • Legal or regulatory authorities when required by law

  • Emergency services, if necessary to prevent serious harm

Any third parties we engage must comply with privacy laws and protect your information accordingly.

6. Retention and Storage

We retain personal and health information only as long as necessary for the purposes identified or as required by law. Health-related records are securely retained and disposed of in accordance with PHIPA retention guidelines.

Data may be stored on secure servers in Canada or the U.S., and appropriate safeguards are in place for cross-border data storage.

7. Security Measures

We implement physical, technical, and administrative safeguards to protect your information, including:

  • Encryption of data in transit and at rest

  • Restricted access to sensitive data

  • Secure file storage and payment systems

  • Regular review of data protection practices

Despite our efforts, no system is completely secure. We encourage you to use secure passwords and notify us of any suspected breaches.

8. Access and Correction

Under PIPEDA and PHIPA, you have the right to:

  • Access your personal or health information

  • Request corrections to inaccurate or incomplete information

  • Request a record of disclosures (for PHI)

  • Withdraw your consent (subject to legal limitations)

To make such a request, contact us at info@bstfitness.ca.

9. Your Rights under PHIPA (for Ontario Residents)

If you are an Ontario resident, PHIPA provides additional rights regarding your personal health information, including:

  • The right to access or request correction of your health records

  • The right to file a complaint with the Information and Privacy Commissioner of Ontario (IPC)

Contact the IPC:
1-800-387-0073
https://www.ipc.on.ca/

10. Cookies and Tracking Technologies

We use cookies and third-party tools (like Google Analytics) to enhance user experience and analyze traffic. You can disable cookies in your browser, though some features of the website may not function properly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Your continued use of the site or services after any changes means you accept the revised policy.

13. Contact Us

If you have questions about this policy or how we handle your information, please contact us:

BST Fitness
info@bstfitness.ca